I'm Rick Myers, Senior Director of Customer Support at Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at Linode. I also serve on the Board of Directors and chair the People Committee at Hopeworks. Before Linode, I worked at Apple. You can follow me on Twitter, connect with me on LinkedIn, or send me an email.
This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all posts or subscribe via RSS.
This blog is written in Markdown, generated with Jekyll, and hosted at Linode.
🗒 Posts
- 25 Mar 2023: Add a Call Task to OmniFocus Shortcut for macOS
- 07 Mar 2023: The 2022 Stevie Awards
- 01 Dec 2022: Birthday Present Reminders Shortcut for macOS
- 31 Aug 2022: Why We Do All-Hands Support at Linode (And Why You Should Do It Too)
- 27 Aug 2022: Screen Sharing Shortcut for macOS
- 22 Jun 2022: The 2021 Stevie Awards
- 10 Feb 2021: The 2020 Stevie Awards
- 22 Apr 2020: How the Linode Support Team Does Feedback
- 03 Mar 2020: The 2019 Stevie Awards
- 30 Oct 2019: 2019 Hopeworks Camden Code Day and Pitch Competition
- 19 Jun 2019: Why You Need A Support Training Team
- 08 Apr 2019: What is Customer Success?
- 01 Mar 2019: The 2018 Stevie Awards
- 15 Feb 2019: Implementing Customer Effort, Part 1: Assessing Our Options
- 18 Jan 2019: Introduction and Books I Read in 2018
🎙 Talks & Podcasts
- Mar 2023
Interview, TFiR, "Let's Talk"
Linode Wins People’s Choice Stevie Award for Favorite Customer Service
- Nov 2022
Interview, TFiR, "Let's Talk"
Customer Support is Crucial at Linode
- Jan 2021
Guest, The Customer Success Leader Podcast, Episode 24
Success Teams Align with the Customer, Not Sales w/ Richard Myers
- Jul 2020
Guest, The Customer Experience Podcast, Episode 86
Hiring for Soft Skills, Training for Tech Skills w/ Richard Myers
- Jun 2020
Guest, Elevate Podcast, Season 3, Episode 8
Rick Myers is Successful
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Feb 2020
Interview, TFiR, "Let's Talk"
How Linode Built An Apple-Like Support Team
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Nov 2019
Speaker, Elevate Summit, Sydney, AU
What is Customer Success, Anyway?
- Mar 2018
Speaker, Elevate Summit, Philadelphia, PA
How Building a Training Team Changed How We Do Support
- Aug 2017
Guest, Elevate Podcast, Season 1, Episode 9
Rick Myers Knows About Clouds
- Oct 2016
Speaker, Elevate Summit, Palm Springs, CA
When Crisis Strikes - Helping Your Support Team Survive and Thrive