👋 Hello
I'm Rick Myers, Senior Director of Product, Customer Experience at
Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at
Linode. I also serve on the Board of Directors and chair the Governance Committee at
Hopeworks. Before Linode, I worked at
Apple.
My professional interests include customer experience, user experience, behavior, & analytics, product-led growth, hospitality, customer support, customer success, trust & safety, training, leadership, management, and productivity. This blog is about those plus whatever else I'm currently interested in. You can
read everything, browse
blog posts, or read just
movie reviews. You can also check out
apps I've made or take a look at
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email. I actually love getting email from folks - please, reach out!