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👋 Hello

My name is Rick Myers, and I am the Senior Director of Product, Customer Experience at Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at Linode. I also serve on the Board of Directors and chair the Governance Committee at Hopeworks. Before Linode, I worked at Apple.

Professionally, I am interested in measurably improving customer experiences to increase customer acquisition, retention, and growth. In the past, I have built and grown customer support, customer success, trust & safety, and other customer-facing teams.

This blog is about customer experience, user experience, behavior, and analytics, product-led growth, hospitality, customer support, customer success, trust & safety, training, leadership, management, and productivity plus whatever else I'm currently interested in. You can read everything, browse blog posts, or read just movie reviews. You can also check out apps I've made or take a look at talks & podcasts I've done. The best way to keep up to date on this site is to subscribe via RSS.

You can follow me on Twitter or connect with me on LinkedIn, but I don't use them much - instead, please send me an email. I actually love getting email from folks - please, reach out!

🎬 Latest Movie Review

21 May 2025

BlackBerry

2023

I liked this more than I thought since I tend to not care for tech startup movies. Glenn Howerton was the main character here, but not for out-acting Jay Baruchel or Matt Johnson (who I’ve come to really like in everything I’ve seen of his), just because his huge overexaggeration (so I read) of Jim Balsillie was hilarious. I also knew way less of the RIM story than I thought and I’m now inclined to check out the book this was based on. A good pairing with Air (2023) to the twin movies list.

★★★½

See all 7 movie reviews →