There's a lot of talk about what Customer Success is and isn't. This is a short primer of what 'Customer Success' means and how it can fit into your organization, no matter what your size or industry. Read Post
I'm Rick Myers, Senior Director of Customer Support at Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at Linode. I also serve on the Board of Directors and chair the People Committee at Hopeworks. Before Linode, I worked at Apple. You can follow me on Twitter, connect with me on LinkedIn, or send me an email.
This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all posts or subscribe via RSS.
This blog is written in Markdown, generated with Jekyll, and hosted at Linode.