Explicit Type

The 2018 Stevie Awards

01 Mar 2019 | 1 minute

Earlier this year, the Linode Support team entered into the running for the Stevie Award for Customer Service Department of the Year in Computer Services. This past weekend, a few of my colleagues in Support and myself went to Las Vegas to attend the award ceremony.

In probably the biggest room I’ve ever seen, we were honored to be awarded with the People’s Choice Award for Favorite Customer Service and the Bronze Stevie for Customer Service Department of the Year in Computer Services. The People’s Choice Award especially was a fantastic honor in that was voted on by our customers.

Winning awards is often thought of as vain and/or a waste of time, but I contest that in Customer Support - a department traditionally known as a strict cost center - it isn’t that simple. An opportunity for recognition is a reminder of just how important and critical the Support team’s work is. The passion that our team has for solving customers’ problems, the incredible amount of hard work, dedication, and perseverance required to work Support, and the depth of required knowledge to be successful - it’s extraordinary, and I think it deserves to be recognized.

I’m incredibly proud of this team and all they’ve accomplished. Congratulations, all!

A Few Linodians at the 2018 Stevie Awards

Stevie Awards

I'm Rick Myers, Senior Director of Customer Support at Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at Linode. I also serve on the Board of Directors and chair the People Committee at Hopeworks. Before Linode, I worked at Apple. You can follow me on Twitter, connect with me on LinkedIn, or send me an email.

This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all posts or subscribe via RSS.

This blog is written in Markdown, generated with Jekyll, and hosted at Linode.