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I'm Rick Myers, Senior Director of Customer Support at Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at Linode. I also serve on the Board of Directors and chair the People Committee at Hopeworks. Before Linode, I worked at Apple. You can follow me on Twitter, connect with me on LinkedIn, or send me an email.

This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all posts or subscribe via RSS.

This blog is written in Markdown, generated with Jekyll, and hosted at Linode.

All posts tagged Stevie Awards

The 2022 Stevie Awards

Once again, the Linode Customer Support has been honored with several Stevie Awards, including the coveted People's Choice Award Read Post

The 2021 Stevie Awards

For the fourth year in a row, the Linode Customer Support has been honored with several Stevie Awards, including the coveted People's Choice Award Read Post

The 2020 Stevie Awards

For the third year in a row, the Linode Customer Support has been honored with several Stevie Awards. Read Post

The 2019 Stevie Awards

This past weekend at the Stevies, the Linode Customer Support team received Silver Stevie Awards for Customer Service Department of the Year in Computer Services and Customer Service Training or Coaching Program of the Year in Technology Industries. Read Post

The 2018 Stevie Awards

This past weekend at the Stevies, the Linode Customer Support team won the People's Choice Award for Favorite Customer Service and the Bronze Stevie for Customer Service Department of the Year for Computer Services. Read Post