I'm Rick Myers, Senior Director of Customer Support at
Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at
Linode. I also serve on the Board of Directors and chair the People Committee at
Hopeworks. Before Linode, I worked at
Apple. You can follow me on
Twitter, connect with me on
LinkedIn, or send me an
email.
This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all
posts or
subscribe via RSS.
This blog is written in
Markdown, generated with
Jekyll, and hosted at
Linode.
Here’s an easy shortcut I use a lot: create a call task to a project in OmniFocus with a contact and due date. The phone number is in the notes field. If you don’t use OmniFocus, this is easily modifiable to use Reminders or any other task manager integrated into Shortcuts.
You can download it here.
I'm Rick Myers, Senior Director of Customer Support at
Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at
Linode. I also serve on the Board of Directors and chair the People Committee at
Hopeworks. Before Linode, I worked at
Apple. You can follow me on
Twitter, connect with me on
LinkedIn, or send me an
email.
This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all
posts or
subscribe via RSS.
This blog is written in
Markdown, generated with
Jekyll, and hosted at
Linode.