Explicit Type

I'm Rick Myers, Senior Director of Customer Support at Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at Linode. I also serve on the Board of Directors and chair the People Committee at Hopeworks. Before Linode, I worked at Apple. You can follow me on Twitter, connect with me on LinkedIn, or send me an email.

This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all posts or subscribe via RSS.

This blog is written in Markdown, generated with Jekyll, and hosted at Linode.

All posts tagged Shortcuts

Add a Call Task to OmniFocus Shortcut for macOS

Quickly add a task to OmniFocus to call someone in your contacts. Read Post

Birthday Present Reminders Shortcut for macOS

Don't forget to buy birthday presents until it's too late! Use this shortcut to generate reminders for everyone who has a birthday set in your contacts. Read Post

Screen Sharing Shortcut for macOS

Make it easier to screen share with other macOS machines with this shortcut. Read Post