I'm Rick Myers, Senior Director of Customer Support at Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at Linode. I also serve on the Board of Directors and chair the People Committee at Hopeworks. Before Linode, I worked at Apple. You can follow me on Twitter, connect with me on LinkedIn, or send me an email.
This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all posts or subscribe via RSS.
A culture of great internal feedback is one of the most important factors in a high-performing team. Learn how the Linode Support Team created an internal Feedback Model and Values from scratch. Read Post