Explicit Type


I'm Rick Myers, Senior Director of Customer Support at Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at Linode. I also serve on the Board of Directors and chair the People Committee at Hopeworks. Before Linode, I worked at Apple. You can follow me on Twitter, connect with me on LinkedIn, or send me an email.

This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all posts or subscribe via RSS.

This blog is written in Markdown, generated with Jekyll, and hosted at Linode.

All posts tagged Feedback

How the Linode Support Team Does Feedback

A culture of great internal feedback is one of the most important factors in a high-performing team. Learn how the Linode Support Team created an internal Feedback Model and Values from scratch. Read Post