Explicit Type

I'm Rick Myers, Senior Director of Customer Support at Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at Linode. I also serve on the Board of Directors and chair the People Committee at Hopeworks. Before Linode, I worked at Apple. You can follow me on Twitter, connect with me on LinkedIn, or send me an email.

This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all posts or subscribe via RSS.

This blog is written in Markdown, generated with Jekyll, and hosted at Linode.

All posts tagged Training

Why We Do All-Hands Support at Linode (And Why You Should Do It Too)

Since December 2020, Linode has been committed to All-Hands Support – a few days each year when everyone in the company connects with customers through doing Customer Support. Read Post

Why You Need A Support Training Team

Do you need a Training Team for your Support department? Yes, but not just for continuing education - expand the types of candidates who can succeed in your organization and make your team exponentially better for it. Read Post