I'm Rick Myers, Senior Director of Customer Support at
Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at
Linode. I also serve on the Board of Directors and chair the People Committee at
Hopeworks. Before Linode, I worked at
Apple. You can follow me on
Twitter, connect with me on
LinkedIn, or send me an
email.
This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all
posts or
subscribe via RSS.
This blog is written in
Markdown, generated with
Jekyll, and hosted at
Linode.
This past weekend, a few of my colleagues and I went to Las Vegas to attend the Stevie Awards ceremony in Las Vegas, where we were up for awards for Customer Service Department of the Year in Computer Services and Customer Service Training or Coaching Program of the Year in Technology Industries. To be considered was a huge honor; last year, we won Bronze for Customer Service Department of the Year and won the for People’s Choice for Favorite Customer Service. Being considered for Customer Service Department of the Year, plus the new training program award was great validation of our Support Team’s hard work in 2019.
This year, we took Silver in both of the categories we were nominated in, which I am immensely proud of our Support Team for accomplishing. Congratulations, Linodians - you earned this!
P.S., if you’re interested, you can read more about our Year of Feedback and Feedback Model here.

I'm Rick Myers, Senior Director of Customer Support at
Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at
Linode. I also serve on the Board of Directors and chair the People Committee at
Hopeworks. Before Linode, I worked at
Apple. You can follow me on
Twitter, connect with me on
LinkedIn, or send me an
email.
This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all
posts or
subscribe via RSS.
This blog is written in
Markdown, generated with
Jekyll, and hosted at
Linode.