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The 2020 Stevie Awards

10 Feb 2021 | 1 minute

As with the previous two years, I’m incredibly proud to announce that the Linode Support team has been honored in the 15th Annual Stevie Awards, receiving four Silver Awards and one Bronze Award. Each time we enter the Stevie Awards, we compete with some of the world’s biggest companies, which makes winning an especially-big achievement for us.

This year, the Linode Support team took silver in the “Customer Service Department of the Year – Computer Services” category, which recognizes overall Customer Service. We also took home two silver Stevie Awards for “Customer Service Training or Coaching Program of the Year – Technology Industries” for our internal Training and Quality Assurance initiatives, one silver award for “Best Customer Feedback Strategy” for our efforts to better deliver on your voice as a customer, and finally, one bronze award for “Best Return on Customer Service Investment” for our investment in initiatives on our Trust & Safety team. I was also very happy to get into some more detail about this year’s awards, the initiatives that drove them, and the people behind them with Swap Bhartiya at TFiR. You can check out the video below.

Lastly, as with previous years, we’re up for an incredible sixth award, the “People’s Choice Award for Favorite Customer Service.” You can vote for us here. I’d appreciate it if you would take a minute to vote for our team now (and every day through March 5th) - this team deserves it!

I'm Rick Myers, Senior Director of Customer Support at Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at Linode. I also serve on the Board of Directors at Hopeworks. Before Linode, I worked at Apple. You can follow me on Twitter, connect with me on LinkedIn, or send me an email.

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