I'm Rick Myers, Senior Director of Customer Support at
Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at
Linode. I also serve on the Board of Directors and chair the People Committee at
Hopeworks. Before Linode, I worked at
Apple. You can follow me on
Twitter, connect with me on
LinkedIn, or send me an
email.
This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all
posts or
subscribe via RSS.
This blog is written in
Markdown, generated with
Jekyll, and hosted at
Linode.
For the fifth year in a row, the Linode Support teams have been honored by the Stevie Awards, receiving one silver and one bronze award, as well as once again receiving the coveted People’s Choice Award. This year, we were able to again attend the event in person to receive our awards.
Ryan, Tim, and Mike with 2022’s awards at the award ceremony in Las Vegas.
This year, Linode Support took silver in the “Customer Service Department of the Year,” which recognizes the overall work of our entire Customer Support team. We also took the bronze award in “Customer Service Training or Coaching Program of the Year” for our Training team’s impressive work this past year. We also were able to again earn the People’s Choice award, which is a big honor, and the third year in a row we’ve been able to earn this award with our customers’ help.
Congratulations again to our Support teams for these well-deserved awards.
I'm Rick Myers, Senior Director of Customer Support at
Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at
Linode. I also serve on the Board of Directors and chair the People Committee at
Hopeworks. Before Linode, I worked at
Apple. You can follow me on
Twitter, connect with me on
LinkedIn, or send me an
email.
This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all
posts or
subscribe via RSS.
This blog is written in
Markdown, generated with
Jekyll, and hosted at
Linode.