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I'm Rick Myers, Senior Director of Customer Support at Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at Linode. I also serve on the Board of Directors and chair the People Committee at Hopeworks. Before Linode, I worked at Apple. You can follow me on Twitter, connect with me on LinkedIn, or send me an email.

This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all posts or subscribe via RSS.

This blog is written in Markdown, generated with Jekyll, and hosted at Linode.

The 2022 Stevie Awards

07 Mar 2023 | 1 minute

For the fifth year in a row, the Linode Support teams have been honored by the Stevie Awards, receiving one silver and one bronze award, as well as once again receiving the coveted People’s Choice Award. This year, we were able to again attend the event in person to receive our awards.

Ryan, Tim, and Mike with 2022's awards at the award ceremony in Las Vegas. Ryan, Tim, and Mike with 2022’s awards at the award ceremony in Las Vegas.

This year, Linode Support took silver in the “Customer Service Department of the Year,” which recognizes the overall work of our entire Customer Support team. We also took the bronze award in “Customer Service Training or Coaching Program of the Year” for our Training team’s impressive work this past year. We also were able to again earn the People’s Choice award, which is a big honor, and the third year in a row we’ve been able to earn this award with our customers’ help.

Congratulations again to our Support teams for these well-deserved awards.

Stevie Awards

I'm Rick Myers, Senior Director of Customer Support at Akamai. Before we were acquired, I was the Vice President of Customer Support & Success at Linode. I also serve on the Board of Directors and chair the People Committee at Hopeworks. Before Linode, I worked at Apple. You can follow me on Twitter, connect with me on LinkedIn, or send me an email.

This blog is about Customer Support, Customer Success, Trust & Safety, Community, Quality Assurance, training, leadership, management, productivity, and whatever else I'm currently interested in. You can view all posts or subscribe via RSS.

This blog is written in Markdown, generated with Jekyll, and hosted at Linode.